Terms of service

Terms & conditions for our public sessions

Giggleverse limited provides its services on the following terms and conditions. 

  1. The meaning of some words used in these terms and conditions 

we, us or our is a reference to Giggleverse Limited, a company registered in England and Wales with company number 15015879

you or your is a reference to the person to whom we are providing our Services and who is required to pay for the Services we provide; 

Equipment means all equipment, materials, clothing, toys and other property owned by us and used in the provision of the Services; 

our website means www.giggleverse.co.uk

Services means the children’s play session hosted by us; 

Session means a designated time-slot for the performance of the Services by us, lasting for one (1) hour and fifteen (15) minutes. 

  1. Entering into a legally binding contract 

2.1 A contract between you and us will come into being in one of two ways: 

2.1.1 when you make a booking on our website to attend a Session, we and you will enter into a legally binding contract on the date you make the booking; or 

2.1.2 where you and we agree orally that you will attend a Session, there will be a legally binding contract on the date of our oral agreement. 

2.2 We suggest that before you make a booking on our website or orally agree to attend a Session, you read through these terms and conditions. If you have any questions concerning them, please ask us. 

2.3 You should keep a copy of these terms and conditions for your records. 

  1. Providing the Services 

3.1 Once we and you have entered into a legally binding contract, you will be entitled to attend the Session that you have booked. 

3.2 Our aim is to always provide you with the Services: 

3.2.1 using reasonable care and skill; 

3.2.2 in compliance with commonly accepted practices and standards in our industry; and 

3.2.3 in compliance with all applicable laws and regulations in force at the time we are to carry out the Services. 

  1. The Premises 

4.1 We will provide the Services at the location relevant to the Session you have booked. This information is available via our online booking system on our website, or can be provided on request. 

4.2 You should ensure that you are aware of the location of the Session that you are attending prior to completing the booking. We will not be held responsible for any errors made by you during the booking process. 

  1. Timing 

5.1 What happens if we cannot perform the Services? 

5.1.1 If, for any reason, we cannot provide the Services at the Session you have booked, you may choose either to attend another Session (free of charge), or alternatively you can cancel the contract (in which case we will provide you with a full refund). 

5.2 What happens if you cannot attend the Session you have booked? 

5.2.1-        All bookings are non-refundable (other than in the circumstances described in clause 5.1.1 above). Therefore, if you are unable to attend the Session you have booked for any reason, you will not be entitled to a refund. If, however, you provide us with at least twenty-four (24) hours' written notice (given in accordance with clause 11 below) of your inability to attend, you can cancel your booking via the booking system and your account will be credited with the ticket price you have paid. This credit can be used towards any future event (within 6 months)

5.2.2 The provisions of Part 3 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (concerning your right to cancel) do not apply to the contract between us, on the basis that the contract falls within the exemption set out in section 28(1)(h) of those Regulations (services related to leisure activities where the contract provides for a specific date of performance). 

  1. Price and payment 

6.1 Our charges 

6.1.1 We charge for each Session we run and our charges are set out on our booking website. 

6.2 When payment is required 

6.2.1 Payment for our Services is required in full at the point of booking. You will not be permitted to attend a Session if payment has not been made in advance. 

  1. Your obligations 

7.1 When attending a Session, you must: 

7.1.1 co-operate with us in all matters relating to the Services; 

7.1.2 provide us with such information that we may reasonably require in order to supply the Services safely; 

7.1.3 comply with all applicable laws (including health and safety laws) and any rules, restrictions, notices or instructions applicable to or given at the location at which we are to provide the Services; 

7.1.4 watch and be responsible for your children at all times and ensure that they are using all Equipment in a safe and appropriate manner and in accordance with any instructions given by us; 

7.1.5 ensure that your children do not consume food or beverages near or whilst using the Equipment; 

7.1.6 refrain from attending a Session in the event that you or your children are unwell or showing signs of illness; 

7.1.7 ensure that you look after your personal belongings at all times. We will not be held responsible for any loss, theft or damage to them during the Session; and 

7.1.8 ensure that, if you intend to take photographs or videos during the Session: 

  1. a) the consent of all persons who may feature in such photographs or videos (or, in the case of children, their parent(s), carer(s) or guardian(s)), is obtained prior to doing so; and 
  1. b) any photographs or videos taken are retained for personal use only. 
  1. Our obligations 

8.1 In providing the Services, we shall: 

8.1.1 ensure that all Equipment is purchased from reputable providers and conforms to all applicable safety standards; 

8.1.2 comply with all applicable laws (including health and safety laws); 

8.1.3 ensure that all Equipment is cleaned after every use; and 

8.1.4 ensure that each Session is limited to a maximum of twenty-five (25) children at any one time; and 

8.1.5 ensure that one of our representatives is present at all times during a Session, in order to provide information and answer any questions that you may have. 

  1. Our right to refuse entry 

9.1 You and, where applicable, your children, will not be permitted to attend and take part in a Session: 

9.1.1 if we, in our reasonable opinion, believe that you and/or your children are showing any signs of illness; 

9.1.2 if you are attending the Session alone, without a child; 

9.1.3 if we, in our reasonable opinion, believe that you are under the influence of drugs or alcohol; or 

9.1.4 if you have not booked and paid for the Session in advance. 

  1. Exclusion and limitation of liability 

10.1 We do not exclude or limit liability for our negligence or negligent omission which causes personal injury or results in death. 

10.2 Subject to clause 10.1 above, we shall only be liable for any loss or damage suffered by you which is a reasonably foreseeable consequence of a breach by us of this contract. Our liability to you in contract, tort (including negligence), misrepresentation (whether innocent or negligent), breach of statutory duty or otherwise arising out of or in connection with the contract between us shall not extend to any loss of profit, loss of enjoyment or amenity or any special, indirect or consequential loss or damage whatsoever. 

10.3 We have obtained public liability insurance cover not exceeding one million pounds (£1,000,000) in aggregate. For matters covered by this insurance, our total liability to you shall therefore not exceed one million pounds (£1,000,000). For all other matters, our total liability to you shall not exceed five thousand pounds (£5,000). In each case, our total liability includes liability in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with this contract. 

  1. Communicating with us 

You can telephone us at 0203 923 8990. However, for important matters we suggest that you use writing and send any communications by post to our registered office (at Unit 11, Waverley Industrial Estate, HA1 4TR or email info@giggleverse.co.uk)

 

  1. Amendments to the contract terms and conditions 

12.1 We will have the right to amend the terms and conditions of this contract where: 

12.1.1 we need to do so in order to comply with changes in the law or for regulatory reasons; or 

12.1.2 we need to correct any errors or omissions (and this right includes the right to change any of the documentation which forms part of the contract), as long as such correction is minor and does not materially affect the contract. 

12.2 Where we are making any amendment we will give you 15 days’ prior notice (unless the contract is terminated before that period). 

  1. Your data 

We are committed to protecting the privacy and security of your personal information. Full details of this commitment, including how we collect and use your personal information in compliance with the General Data Protection Regulation, is contained within our Privacy Notice. A copy of our Privacy Notice is available on our website or upon request. 

  1. Contacting each other 

If you wish to send us any notice or letter then it needs to be sent to our registered office email to info@giggleverse.co.uk and should be marked for the attention of Ursula Nagar. If we wish to send you a letter or notice we will use the address you provided upon entering into the contract. 

  1. Contracts (Rights of Third Parties) Act 1999 

For the purposes of the Contracts (Rights of Third Parties) Act 1999 this contract is not intended to, and does not, give any person who is not a party to it any right to enforce any of its provisions. 

  1. Law and jurisdiction 

 This contract shall be governed and construed by the law of England and you and we agree to submit to the jurisdiction of the courts of England and Wales.

Private Events Terms And Conditions


  1. QUOTATIONS
    All quotations issued are valid for the period of fourteen days from issue and are subject to availability unless otherwise specified.


  1. ACCEPTANCE
    Confirmation of an order is subject to the payment of a non-refundable deposit. Such payment assumes understanding and acceptance of these terms and conditions. Liability for misunderstandings on instructions placed verbally is not accepted.



  1. NON-REFUNDABLE DEPOSIT & FINAL PAYMENT
    A 30% non-refundable deposit is required for acceptance of any quotations.
    If a less than 30% deposit is taken to secure a package, the remaining deposit will need to be made, up to and no later than 14days after, unless otherwise agreed. Failure to do so may result in the booking being cancelled by Giggleverse Limited. Total remaining balances are to be cleared two weeks prior to the event date. Failure to clear any remaining balances as described will result in the Invoice being cancelled without any refund or compensation from Giggleverse Limited.


  1. CANCELLATION
    Cancellation of any accepted order must be provided in writing. In the event of a cancellation, any deposits paid shall be retained as an administration charge.
    Any cancellation made one month prior to booking the total amount will be forfeited, with no refunds.


  1. DELIVERY & SETUP
    Giggleverse Limited will deliver (and setup where appropriate) any goods hired at its own cost, unless and otherwise specified.


The client is responsible in ensuring that the venue is open for access at the agreed time and that it is suitable to house the items. No responsibility is accepted for any arising setup delays due to delayed venue access or other reasons for which Giggleverse Limited are beyond reasonable control. It is the client’s reasonability to ensure adequate setup and dismantling times are allocated, at their own cost, with the venue.


The client is to ensure that items supplied during setup are ready for collection at the agreed time. Any delays to this time will incur additional labour charges of £150 per each delayed (or part) hour. Giggleverse Limited is not responsible for any charges incurred to the customer due to any delays arising.


If loading bays are unavailable/occupied during any agreed setup and dismantling times, resulting in Giggleverse Limited having to park its vehicle(s) elsewhere in areas where they may be clamped or receive parking fines, the client is responsible for any such charges arising from the fines.



We may at times have to secure wires, cables, and carpets for health & safety reasons using a strong adhesive tape. Please be aware that residue marks may be left behind on the surface and that we is not responsible for any damages arising from this cause.


Floor plans/layout of any décor must be supplied by the client 4 weeks in advance of the event. Giggleverse Limited reserves the right to adjust any supplied plans/layouts should any difficulties arise from the given information. Failure to supply any written plans of the intended layout will result in Giggleverse Limited determining a suitable position/location for ordered items.


  1. LOSS & DAMAGES
    The client is responsible for the damage or loss of any items supplied by Giggleverse Limited. All damaged items remain the property of Giggleverse Limited. The client will be notified within 7 days of any costs in repairing or replacing any goods hired to the client. Any such costs must be met by the client within 14 days of the notice being issued.

It is recommended that a member of your company/family stay behind until all items have been accounted for and collected by Giggleverse Limited. If there are any shortages or damages and there is nobody available to be notified, the client will have to accept the loss/damages as accounted for by Giggleverse Limited.


  1. REFUNDABLE DAMAGES DEPOSIT
    A refundable damages deposit may be required in advance with the final balance – the client shall be notified if so. This may cover or contribute towards any sums owed to Giggleverse Limited arising from any loss or damages. If there are no additional charges to be made, the deposit will be refunded in full within 7 days of the function/return date.



  1. TITLE
    All items remain the property of Giggleverse Limited and/or its suppliers, , unless and otherwise specified.


Any client’s goods bought to the venue shall be at the client’s own risk.
We are not responsible for laying out any tables, head tables, chairs, linen or table decorations unless and otherwise specified.



Clients must ensure adequate space is assigned for the setup. Measurements for required dimensions can be obtained in advance, and Giggleverse Limited cannot accept responsibility for any shortfall in the required space.


If a venue has any restrictions in place, e.g. no stapling on venue tables, it is the client’s responsibility to notify Giggleverse Limited. No liability will be taken if any restrictions come to light after an event has been completed.



All details on the Invoice/Quote should be thoroughly checked by the client for any errors and must notify Giggleverse Limited of any discrepancies. Giggleverse Limited accepts no responsibility for any issues arising from or as a direct result of any errors on the Invoice.


  1. ALTERATIONS
    Giggleverse Limited reserve the right to re-quote any items on a quotation should due to changes after the date of the quote.


An increase in items added to a Quotation / Invoice will be charged at the rate applicable at that time, which may differ from the originally stated prices.


Once a package price has been quoted/invoiced, and should the client wish to change/remove any items from the package, the stated prices for other items and/or the package may change to reflect the adjustment(s) made. Any changes to an invoice must be made 4 weeks prior to the event, in order to avoid interference with processing operations.


Giggleverse Limited cannot guarantee the supply or service of any adjustments made within the final 4 weeks prior to the event, and can also reserve the right to deny any such changes.


Giggleverse Limited reserves the right to make adjustments to the terms if necessary at any time.


  1. COMPLAINTS
    Should there be any complaints, please advise an on-site team member from Giggleverse Limited during or after the event. If unavailable, please contact the relevant office that has been dealing with the booking to make them aware of any issues. All complaints should be made in writing within 7 days of the event.